The team at Heffler Claims Group is proud to make our time-tested expertise available on our regularly-updated blog. With more than fifty years of experience in class action and mass tort settlement administration, we’ve built a body of knowledge essential for law firms, corporations, government agencies and other legal professionals. Because we’ve pioneered many of today’s industry standards and remained at the forefront of our industry since our founding, no one knows the ins and outs of claims administration like we do. Gain access to the insights of our industry-leading team, a trusted resource for insider news and perceptive commentary on class action settlement administration.

January 15, 2019 by James Prutsman

Tackling Challenges in TCPA Class Action Administration

The Telephone Consumer Act (TCPA) restricts telemarketing and the use of automated telephone equipment such as pre-recorded voice messages and automatic dialing systems. The act aims to protect consumers from unsolicited phone calls and messages. TCPA cases against companies allegedly contacting consumers in violation of the act bring unique challenges that require unique solutions from your class action settlement administrator to satisfy due process and gain final approval. 

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January 11, 2019 by Mark Rapazzini

Case Study: How to Rectify Aging Class Data to Reach Class Members

In a post-millennium age when data becomes outdated quickly, executing the necessary methods and using the best resources to bring class member data up to speed is essential in class action settlement administration. 

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June 14, 2018 by Colleen Staub

Case Study: Firearm Accessory Consumer Matter

Heffler recently concluded the notice and administration of a Firearm Accessory Consumer Matter that presented several unique challenges. We put together a detailed case study that outlines some of the challenges we faced and the solutions we implemented to ensure class members received proper notice of the settlement while also ensuring the defendant’s brand sensitivities were managed with the highest degree of care and efficiency.

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May 24, 2018 by Gregory T. Skoufalos

Cybersecurity – How Hackable is Your Password?

If you’re like most people, you have a certain set of characters, passphrases, or memorable information that you use to cobble together a password (and most of the time this is the same password you “use for everything”). Your dog’s name, your wife’s birthday, your oldest child’s middle name, or some combination therein. This has worked for you for years, there’s no reason to change it, right?

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May 17, 2018 by Edward J. Radetich

Positive Pay vs. Reverse Positive Pay in Class Action Settlement Administration

The Pros and Cons of each and which method is recommended

Contributing Authors: Edward J. Radetich, Jr., CPA, Partner of Heffler Claims Group, and Chris Ritchie, Senior Vice President – National Settlement Team, Huntington Bank

According to a recent publication from the Federal Reserve, check fraud, which has been termed “a growth crime,” affects every financial institution, every business and every individual throughout the country, and some place the costs upwards of $10 billion per year. Further, the FBI estimates that this cost could be as much as $12 billion per year.

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